Rental Policies & Terms

Applies to all bookings with Regis Event Rentals.

• Rental Period: Standard rental pricing covers your event date. We usually drop off on or before the event day and collect the following day, inside windows we confirm with you. Multi-day rentals are quoted on request.
• Payment: Orders under $100, and events seven days away or less, are paid in full. Otherwise a 25% deposit reserves your equipment and date, with the remaining balance due two days before the event.
• Deposits & Cancellations: Deposits are non-refundable. Cancellations made more than 48 hours before the rental date may be eligible for a booking credit toward a future rental at the discretion of Regis Event Rentals. Cancellations within 48 hours of the rental date are not eligible for credits or refunds.
• Delivery & Pickup: Delivery is available across Hamilton, Stoney Creek, Ancaster, Binbrook, Burlington, Niagara, and surrounding areas. Pickup is available from our Stoney Creek location.
• Vehicle Requirements: Customers selecting pickup are responsible for ensuring their vehicle is large enough to safely transport rented equipment. If rented items cannot fit safely in the customer's vehicle at pickup, delivery fees may apply.
• Damage: The customer is responsible for any damage, loss, or excessive wear beyond normal use. Repair or replacement costs will be charged.
• Cleaning: Equipment must be returned in the same condition it was delivered. Excessive cleaning fees may apply.
• Customer Responsibility: The customer is responsible for the equipment from delivery/pickup until return.
• Late Returns: Late returns may result in additional rental day charges.
• General Safety: All equipment must be used safely and as intended. We reserve the right to refuse service if conditions are unsafe.
• Weather: For outdoor rentals, customers may reschedule due to bad weather based on availability. No refunds for weather-related issues once setup has been completed.

What the standard delivery fee includes, and what setup service adds.

• Standard delivery and pickup: Our standard delivery fee includes bringing your rental order to the nearest safe, legal and reasonably accessible ground-level drop-off point for our delivery vehicle. Depending on the location, this may be a driveway, garage entrance, front entrance, building loading area or designated park loading area.
• Standard delivery does not include carrying rental items through a home, into a backyard, upstairs, through elevators, into condominium units, across fields or parks, or over long distances from the delivery vehicle.
• Unless setup or additional carrying service has been confirmed in writing, the customer is responsible for moving the equipment from the drop-off point to the final event location. Before pickup, all items must be folded, stacked and returned to the original accessible drop-off point unless teardown service was purchased.
• Delivery with setup: When setup has been purchased and confirmed on the invoice, our team will carry and arrange eligible rental items in the agreed event area. Some specialty items and inflatables include required company setup where specifically stated on the product page or invoice.
• Staff assistance: Our team may occasionally provide additional assistance at its discretion when time, staffing and access permit. Courtesy assistance is not included as part of standard delivery and cannot be guaranteed unless it has been confirmed in writing.
• Please tell us where the items need to go before we confirm your booking; delivery and setup do not automatically include stairs, elevators, basements, long carries, or access through a home.
• Team-installed items: Inflatables, the throne chair, the claw machine, and interactive games that need staff installation are delivery only. Our team places, sets up and handles teardown of these items in a suitable spot agreed in advance. They still need a safe, accessible route and setup area. Please do not move or take apart team-installed equipment unless we ask you to.
• Delivery times: Requested delivery and pickup times are preferences until we confirm our route and schedule.
• Access requirements: Customers must tell us in advance about stairs, elevators, narrow gates, restricted parking, loading restrictions, long walking distances or other access challenges. Undisclosed or unsafe access may prevent us from completing delivery to the requested location.

The authoritative answers to the questions we get asked most. Product pages link here rather than repeating the rules.

• Delivery: Delivery and return pickup are our base service. We deliver to the closest legal drop-off point (driveway, gate, loading door, or pavilion) inside your confirmed window across Hamilton, Stoney Creek, Ancaster, Binbrook, Mount Hope, Dundas, Caledonia, Burlington, Grimsby, Beamsville, and the Niagara Region.
• Setup & teardown: Setup and teardown are optional paid services, each priced from $50 based on the eligible items in your order. Without paid Setup, our team drops your order at one safe, accessible ground-level point and you set it up. Without paid Teardown, you break items down and return them to the agreed pickup spot. Some items include team setup in the rental price (noted on the product page); some items are drop-off only. See section 2 for exactly what standard delivery covers. Inflatables are always set up and taken down by our team.
• Customer pickup: Limited availability, by appointment, from our Stoney Creek location on pickup-eligible items. Some items are delivery only, including Chiavari chairs, round tables, the 6ft folding picnic table, whiskey barrels, the 7ft live-edge tabletop, throne chairs, the champagne wall, and all inflatables. Any delivery-only item shows a notice on its product page.
• Vehicle size: If you choose pickup, your vehicle must safely fit the load. If it doesn't fit at pickup, delivery fees may apply.
• Deposits & payment: A 25% deposit reserves your equipment and date, with the balance due two days before the event. Orders under $100, and events seven days away or less, are paid in full. Deposits are non-refundable. Unpaid balances must be paid before delivery or customer pickup can go ahead.
• Care and return: See our Rental Care & Return Guide at www.regiseventrentals.ca/rental-care-guide for how to protect, prepare and return your rentals.
• Booking & scheduling: Every booking is personally confirmed. Submit a request, we check availability, then send your quote. No payment is taken when you submit the request.
• Rain and bad weather: Outdoor bookings may be rescheduled for bad weather based on availability. Once setup is complete, weather-related refunds are not issued. Inflatables must be shut down and deflated in high winds, lightning, or heavy rain.

Applies when your booking includes chairs, tables, linens, or event decor.

• Setup and teardown are optional add-on services that can be selected at checkout.
• If teardown is not selected, all chairs and tables must be stacked, folded, and ready for pickup at the agreed location and time.
• The customer must provide accurate venue timing and pickup access details (stairs, elevators, loading areas, parking restrictions).
• Any venue restrictions (noise curfews, vendor access windows, building rules) must be shared at the time of booking.
• Items must be cleared of personal belongings, food, and decorations prior to pickup.
• Linens must be free of food and debris before return. Heavily soiled, burned, or torn linens may incur a replacement fee.

Applies when your booking includes an inflatable game, inflatable attraction, or interactive sports game.

• Adult supervision is required at all times while inflatable games are in use.
• Do not use during high winds, lightning, heavy rain, or unsafe weather conditions.
• The inflatable must be turned off and deflated if weather conditions become unsafe.
• A dedicated standard power outlet is required within reach of the setup location.
• No climbing, wrestling, rough play, or unsafe behaviour on or around inflatable equipment.
• Follow all posted occupancy and age restrictions.
• Customer accepts responsibility for safe use during the rental period.
• Customer accepts liability for injury, misuse, damage, or failure to follow safety rules.